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    Frequently Asked Questions

      My Account

      1. Why do I need to register?
      2. How can I change my account password?
      3. I forgot my account password. What should I do?
      4. Where can I see all my orders?

      Shopping

      1. What payment options are available at the Kar-Ben eBookstore?
      2. Does ebooks.karben.com store my credit card information?
      3. How do I know that my order has been placed successfully?
      4. Is it safe to use my credit card?
      5. Where can I send my questions/complaints/suggestions?

      eBooks

      1. Where can I see all the eBooks that I have purchased?
      2. What types of eBooks are available at the Kar-Ben eBookstore?
      3. Can I read some sample eBooks before I make a purchase?
      4. I am not able to read the eBooks. What might be the problem?
      5. Can I download the eBooks to my computer to read offline?
      6. I am an educator or librarian wishing to purchase a multi-user license for Kar-Ben eBooks. Is this available to me?
      7. How can I read the eBooks that I have purchased?
      8. What is the Kar-Ben eBook Reader?
      9. How do I read eBooks on my iPad?

      My Bookshelf

      1. Is it possible to view eBooks based on specific subjects and formats?

    My Account

    1. Why do I need to register?
      2. In order to purchase and read the eBooks in the Kar-Ben eBookstore, you need to register and create your account. Make sure to remember your username and password as you will need these credentials to read your eBook on both the Kar-Ben eBookstore and the Apple iPad app.
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    2. How can I change my account password?
      3. After logging in to your account, click on the 'My Folder' link at the top of the page. From there, click on 'Profile Settings' and then on 'Change Password'. You will be asked to supply your current password, and then you will need to enter your new password twice. Click 'Update'when you are finished.
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    3. I forgot my account password. What should I do?

      4. On the main page, where the user log-in box is, click on the link that says 'Forgot Password'.  Enter in your username and click 'submit'. An email will be mailed to you containing your login credentials. If you cannot remember your username, select 'Email ID' from the dropdown menu and enter your email address. An email will then be sent to you.

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    4. Where can I see all my orders?
      5. After logging in to your account on the Kar-Ben eBookstore, click on 'My Profile'. This will take you to your profile page. On the profile page, you will see a 'My Order History' tab. Click on 'View' to see the details of your order.
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    Shopping

    1. What payment options are available at the Kar-Ben eBookstore?
      2. The Kar-Ben eBookstore accepts most major credit cards. You may use Visa, MasterCard, American Express or Discover credit cards for your purchase.
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    2. Does ebooks.karben.com store my credit card information?
      3. No. The Kar-Ben eBookstore does not collect or store your credit card information. All the transaction information is processed by PayPal over a secure connection.
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    3. How do I know that my order has been placed successfully?
      4. Once you place your order and provide your credit card information, you will receive an order confirmation e-mail with the order details as soon as your payment has been processed successfully.
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    4. Is it safe to use my credit card?
      5. Yes. Using a credit card on the Kar-Ben eBookstore is safe. The transaction is carried over a secure connection, and the card information is processed by PayPal.
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    5. Where can I send my questions/complaints/suggestions?
      6. If you have any questions, complaints, or comments, you may e-mail them to: custserve@Karben.com. For more information on how to contact us, visit the Contact Us page.
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    eBooks

    1. Where can I see all the eBooks that I have purchased?
      2. After you log in to your account at Kar-Ben eBooks, you will see all the eBooks that you have purchased in the 'My Bookshelf' section.
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    2. What types of eBooks are available at the Kar-Ben eBookstore?
      3. The following types of eBooks may be available at the Kar-Ben eBookstore:
      •  eBooks - Read from the pages. Most Kar-Ben eBooks are in this format.
      • Audio eBooks - Read and listen.
      • Interactive eBooks - Read and play.
      • Animated eBooks - Read and watch.
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    3. Can I read some sample eBooks before I make a purchase?
      4. Yes. You can sample our  eBooks to preview the reading experience. These samples are available on our homepage.
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    4. I am not able to read the eBooks. What might be the problem?
      5. The Online Reader requires you to have a browser with the latest version of the Adobe Flash plug-in installed. Please check and make sure that you have the latest version of the Adobe Flash plug-in. If you don't have it, you can download it here for free - www.get.adobe.com/flashplayer
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    5. Can I download the eBooks to my computer to read offline?
      6. No. Right now, Kar-Ben eBooks are available only for online reading.
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    6. I am an educator or librarian wishing to purchase a multi-user license for Kar-Ben eBooks. Is this available to me?
      7. Yes. Multi-user licensing of eBooks is available for schools and libraries wishing to allow more than one reader to access an eBook simultaneously. If you are purchasing eBooks on behalf of a school or library and would like pricing information for multi-user site licenses, please contact Lerner Publishing Customer Service at 800.328.4929 or visit www.lernerbooks.com to purchase multi-user eBooks directly from Lerner Publishing Group. Kar-Ben is an imprint of Lerner Publishing Group.
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    7. How can I read the eBooks that I have purchased?

      8. To read an eBook, log in to your account and go to the 'My Bookshelf' section. Click on the the image of the book to open the book in the eReader. You can also download the Kar-Ben eReader app for the Apple iPad and view the books on this device as well.

       

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    8. What is the Kar-Ben eBook Reader?

      9. The Kar-Ben eBook Reader is an application which allows you to read eBook content using a browser. This reader emulates and displays the eBook content as it appears in a printed book. Some of the features of the eReader include:

      • Page navigation
      • Auto page flip
      • Zoom
      • Full-screen view

      The eReader is also available for the Applie iPad and can be downloaded here: http://itunes.apple.com/us/app/kar-ben-digital-ereader/id483986351?ls=1&mt=8

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    9. How do I read eBooks on my iPad?
      10. See a tutorial, complete with pictures.
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    My Bookshelf

    1. Is it possible to view eBooks based on specific subjects and formats?
      2. Yes. There are filters available in "My Bookshelf", which help you filter eBooks based on specific subjects and age ranges. In "My Bookshelf", you can choose to view eBooks by subject by clicking on a subject in the drop-down menu, "Browse by Subject". To view eBooks by age range, choose a format from the "Browse By Age" menu.
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